How inquiry information is handled.

This policy explains how PEPTELABS may receive and use information submitted through email, Telegram, WhatsApp, or other inquiry channels.

Last updated: August 13, 2026

Information You Send

You may send product names, specifications, quantity, destination country, document requests, name, company details, email, phone, Telegram handle, WhatsApp number, or other inquiry details.

How We Use It

Inquiry information is used to respond to quote requests, clarify product specifications, discuss documentation, review destination requirements, and maintain buyer communication records.

Communication Channels

If you contact us through third-party channels such as Telegram or WhatsApp, those platforms may process your data under their own privacy policies and account settings.

Analytics And Logs

The website may use server logs, analytics, or basic technical data such as IP address, browser type, referring page, and visited pages to understand site performance and security.

Sharing

We do not sell inquiry data. Information may be shared only as needed to respond to sourcing requests, comply with lawful obligations, protect the site, or support communication tools.

Retention

Inquiry records may be retained for quote history, follow-up, compliance, and operational needs unless deletion is requested and retention is no longer required.

Contact

For privacy questions, email aotai@aotide.com or use the contact page.